FAQ - RedTrex Technologies

Payment Security & Processing

At RedTrex Technologies, customer payment security is a top priority. All payments on our website are processed through DirectPay, a PCI-DSS compliant payment gateway trusted by banks and businesses across Sri Lanka.

How Your Payment Is Handled

Payments are processed directly on DirectPay's secure servers

RedTrex never stores your card details or sensitive financial information

All transactions are encrypted and protected using industry-standard security protocols

DirectPay supports multiple trusted cross border payment methods, ensuring reliability and transparency

                        This approach ensures your payment data remains safe and isolated from our website infrastructure at all times.
                    

Software License Sourcing & Verification

At RedTrex Technologies, all software licenses are sourced through authorized distributors, verified resellers, and trusted enterprise channels. Every license undergoes validation before being delivered to ensure authenticity and usability.

How We Source Licenses

Procured from verified supplier networks and enterprise resellers

Includes surplus, unused, or volume-issued licenses where applicable

Suppliers are reviewed for compliance and reliability

Verification Before Delivery

Each license key is checked for activation validity

Keys are verified as unused and non-duplicated

Delivery is performed only after successful payment confirmation

                        This verification process ensures customers receive
                        genuine, functional software licenses backed by post-purchase support.
                    

Customer Data & Payment Refunds

At RedTrex Technologies, shopping is simple — no login or account creation is required. We only store the necessary information for order delivery and verification, including your Order details, Name, Phone Number, Email, and Address. All customer data is securely stored on our local servers and will never be shared with third parties.

Data Management

You can request deletion of your information at any time

Deletion requests are usually processed within 1 business hour, but may take up to 1–3 business days

We only retain data necessary for order fulfillment and support

Payment Handling

All payments are securely handled by the payment platform you choose

For fiat payments: Visa, Mastercard, Amex, etc., handled by DirectPay

For crypto payments: platforms like Binance or Bybit handle all transactions; no sensitive crypto credentials are stored on RedTrex servers

Refunds

Refunds are processed only after order verification and confirmation

Fiat refunds via DirectPay are returned to the original payment method, typically within 1–5 business days

Crypto refunds via platforms like Binance or Bybit are returned to the same wallet/account used for payment, subject to network confirmations

Customers receive email notifications once refunds are completed

For any payment-related inquiries, please contact the respective platform's support: DirectPay Support | Binance Support | Bybit Support

Transparent & Customer-First Approach

By combining DirectPay's secure payment processing with manual order validation, RedTrex delivers:

Safer transactions

Fewer payment errors

More reliable digital product delivery

                        If you have any questions about payments or need assistance before completing a purchase, our support team is always happy to help.
                    